Online Banking in India

Personal Blogs

Online Banking has really caught up in India and you rarely see a bank not providing online access to your bank account. However the quality of user experience varies across banks and the same can be said about the security.

ING Vysya Bank, the Indian arm of ING is one example of a crappy online banking portal. Checkout this exception while trying to access the portal:

ingvysya

StringIndexOutOfBoundsException ! hmm .. My complaint is not much on the stack trace print, but on not encapsulating this message in a meaningful string.

I for one like the way Citibank handles exceptions, you just get a message saying “We are unable to service your request”etc etc.

Which bank in India in your opinion provides the best online user experience and features ? Here is how it stacks up for me

  1.  Citibank
  2. ICICI Bank
  3. HDFC Bank

6 comments… add one

  • Raj Mar 24, 2008

    Heh! The screenshot reminded me of my J2EE days. The most dreaded exception was “NullPointerException”, though. I agree that Citibank and ICICI Bank have pretty good websites. I have not been able to login to the HSBC website for the past 1.5 years cos the site doesn;t recognise the code generated by my “security device”!

  • ReviewSaurus Mar 26, 2008

    I’ve just used HDFC till this date and I’m quite happy with the services they are giving. ALthough I dont doubt citibank’s offering too 🙂

  • venukb Mar 27, 2008

    NullPointer..hmm just saw one NPE being thrown in one of our apps :). I agree ICICI has done a lot to improve the security aspect of their portal.. didnt get what you meant by the “security”device..

    mayank.. yes I too have used hdfc. pretty clean, but they seem to be sucking money for every other small service…

  • Raj Mar 27, 2008

    Hmm, the “security device” is a really dumb device that all HSBC customers must use. Read this

  • Jarajesh Mar 27, 2008

    I have used netbanking from ICICI and HDFC no issues as of .The only issue i have faced is while booking tickets in IRCTC the connection will be lost your money deducted but no ticket booked.
    but later in one or two days ur money will be returned to ur account no problem

  • verity-tech Jun 30, 2009

    Verity Technologies is a Mobile Services Company in the domain of Authentication and Identity Services. It has historically been a provider in the Mobile Value Added Services and credited with participating in the setting up of the world’s largest and most sophisticated Data Service vending mechanism at Reliance Communications, India. Telecom, Financial Services (Electronic Commerce + Plastic Money) and Entertainment are among the 3 fastest growing market segments. Verity is positioned to harness the power of the mobile medium to deliver customer value around Entertainment and Financial Services. It has access to over 200 million mobile subscribers in India through its Mobile Operator Relationships. Also its content Brand ‘Mocazo’ is the first of its kind initiative that uses the power of Social Networking. Its ongoing relationship for service offerings with leading organizations across the globe reiterates Verity’s technical expertise and domain knowledge encompassing both mobile & internet technologies. For more details on Verity log on to Securing Online Banking in India

Leave a Comment