HTC Customer Service in India

{ 12 comments… read them below or add one }

1 Ajith 04.29.08 at 9:11 pm

Hi Venu,

I ordered online for hands free stereo bluetooth headsets for my HTC but was disappointed to see that my mobile isn’t listing the device at all (it is Plantronics Voyager 855). Currently, I use a mono headset and wanted to go in for stereo headset.

Later, when I visited a store nearby to have their advice, I was informed that if the headset was paired to a device, it can’t e paired to another unless it is dis-associated with the first mobile!! Though their reasoning was tough to accept, I wanted to check if you had faced something similar with your HTC (my friend who brought it across had tried it with his mobile to confirm the purchase and now he is in Blore while I am in Chn!!).

Thanks,
Ajith.

2 venukb 04.29.08 at 10:32 pm

Ajith,
I have tried pairing with Jabra headset and have not run into a situation where I tried to pair one more headset with the same handset.

The headset as such should support pairing with multiple handsets. However the device probably should pair with only one bluetooth headset.

The incoming calls/voice has to be diverted to the bluetooth headset and it pretty much creates a situation where the handset has to pick one of the headsets and I am sure there is no concept of active bluetooth device.

So try removing the existing device and try adding the Plantronics and let me know how it went !

3 Ajith 04.30.08 at 11:46 am

Hi Venu,

After many trials I was able to solve the problem this morning. I shutdown all devices and mobiles and started my mobile. Once it was ready, I switched on the Plantronics headset and put it pairing mode. A bluetooth device search in my mobile picked it up seamlessly. I wonder why id didn’t connect earlier but am pleased that it did now (also it saved the headset a trip and back from Blr had I gone ahead with the advice of the tech guys in the mobile shop!!)

BTW, the headset performance is very good - the noise free sound quality is very good and it has been the feedback from those who I conversed. Though the stereo output lacks in bass, I would recommend this product for anyone who wants to go for a stereo headset for the convenience and call quality it offers: http://www.plantronics.com/north_america/en_US/productfinder/productlist.jhtml?refresh=all&mftr=HTC&_requestid=1114716

Thanks
Ajith

4 jitender 06.27.08 at 8:17 pm

to customer care executive
sir
i had buy a htc p3400 mobile phone in feb month.it is in guarenty period. it has some problem in operating ,where i can get repaired this in india in near by chandigarh. plz mail me im very worry,plz mail me the proper procedure to get it repair,i shall be very thankful.

5 Nitin 07.29.08 at 4:29 pm

File conversion problem,

I have bought HTC-’Touch three days back and it gives error ‘file type conversion’,

It shows Jpeg format in the storage device , and i wonder why should it get problem in transferring files, it does work fine other way round.

Secondly , the cube panning doesnt work either!

I am disappointed with its features and functionalities.

Could anyone please make me feel good about this phone ?! HTC Touch

Regards,
Nitin

6 omkar 08.18.08 at 3:12 pm

Hi,

I Bought Htc P3400 in the month of may 08 but now my device cannot read the memory card / storage card memory,
Pls tell me how will i get solution on it ? where are the service centers in mumbai nearly dadar.Pls give reply asap

7 Aditya 08.24.08 at 11:39 am

This was some incredible help. Let me contact these numbers at Bangalore and when everything works out, I’d thank you more.

8 Phani 09.15.08 at 4:51 pm

I Bought a HTCP3400i a week ago and i got complaints from my friends that iam not lifting their calls so i verified my mobile and to my horror i found that those calls are not turning up. I have tried to simulate it with my friend mobile but it reproduces occasionally. Can any one help me out of this

9 Asif Perwez 09.18.08 at 12:35 pm

The service centers for HTC are the worst managed, horribly located in the service industry. My P3400 in warranty schedule has been lying with the service centre at Grant Road for 4 weeks now, and still not repaired.The retailer Croma/ HTC area sales manager and the service :Salora Intl Manager are yet asking for more time.

10 chinko 09.20.08 at 5:44 pm

hu……………

11 james vijendar 09.25.08 at 8:46 pm

i forgot my password… can u please help me…

12 Rahul 10.08.08 at 5:12 pm

Hi,

I purchased a HTC S710 and somehow the display got broken and i had to go to their service centres.
My experience is that DO NOT BUY ANY HTC PHONE or make sure that if some after sale problem arises, you will have to throw away the handset.

When I entered the service centre( I did that in Noida centre), i was surprised to see that 3 other service centres are being run by the same guy( unlike nokia that has so many dedicated service centres).
He took 70/- from me to start with( no issues..) and then kept the phone with a delivery promise within a week.

After that 4 weeks passed by, the guys there don’t even pick the phone.
In the mean time i mailed HTC website also and got a normal inquiry reply from them, but no mails and no result of that.
Ultimatelly my 15000/- have washed down the drained and phone is lying useless.

In short , though i feel that HTC brand is good, but with my experience, after sale is equally important, and thats probably one of the reason , nokia is a market leader

Rahul

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